Bamboo may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2015.
By "your information" we mean personal and financial information about you that we: obtain from you or from third parties, such as credit reference agencies (who may search the Electoral Register), fraud prevention agencies or other organisations; or learn from the way you manage your payment obligations to us (including from the transactions and payments made to your account with us).
We will record telephone calls for training and monitoring purposes and in the interests of customer services.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons as may be applicable:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.
Every time you log onto our site your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will. Nor do we use it for any purpose other than to help us monitor traffic on our site or (in the case of possible criminal activity or misuse of our information, to cooperate with law enforcement agencies. If you would like further information, we recommend you visit www.aboutcookies.org for detailed guidance
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not in any way give us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the site.
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on our site, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes.
• If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com or by telephone by calling 0330 045 0490.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Bamboo at firstname.lastname@example.org or Bamboo , 1st Floor, Grenville House, Nelson Gate, Southampton, SO15 1GX.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.