Contact us

There are many ways to contact us and we will be pleased to hear from you via whatever method that suits you.

Here at Bamboo we are committed to providing consistent quality service, and work hard to exceed the expectations of our customers.

Should you have a query outside of the given opening hours then our Frequently Asked Questions (FAQ) page may provide more immediate answers to our most common queries.


If you have made or want to make a new application:

Contact number: 0330 045 0491
Email address:
Mailing address:

1st Floor
Grenville House
Nelson Gate
SO15 1GX

Our opening hours are between 8am and 8pm Monday to Friday and between 9am and 2pm on Saturdays.

Existing Customers

If you already have a loan with us:

Contact number: 02920 858 746
Email Address:
Mailing address:

Brecon House
Caerphilly Business Park
CF83 3GQ

Opening hours are 8am and 8:30pm Monday to Thursday and between 9am and 5pm on Friday and Saturday .


If you have any complaints, please call 0330 045 0499 or email us at All other enquiries can be sent to

Please note that in all cases emails are only checked during office hours