The UK’s Fraud Prevention Service Bamboo

Contact us

Need assistance or have any questions? We are here to help.

Existing customers

If you are an existing customer, the quickest way to manage your loan is by logging into your online account. You can use your online account to:

  • Make a payment
  • Pay a lump sum to reduce your loan term or lower your monthly repayments
  • Pay off your loan
  • Add a new debit card
  • Change your payment date
  • Check your balance
  • View your payment history

Log into your account

Live Chat:
Once logged in, you can also use our live chat service to speak to an agent. Our live chat opening hours are:

Monday – Friday: 8 AM - 4 PM

Call us:
To speak to us by phone, call 0330 159 6010 and press 2 if you are an existing customer. Our opening hours are:

Regular Hours:

Monday – Thursday: 8 AM – 8 PM
Friday: 9 AM – 5 PM
Saturday: 9 AM - 2 PM

New customers and top-up applications

Having trouble with your online application? We would love to help. Most questions are already answered in our FAQs, so please take a look for quick assistance.

If you need to speak to our friendly customer service team, call 0330 159 6010 and press 1.

Live Chat:
You can also use our live chat service to speak to an agent. Our live chat opening hours are:

Monday: 10 AM - 5 PM
Tuesday to Friday: 9 AM – 5 PM

Regular hours:
Monday - Friday: 9 AM - 5 PM
Saturday: 9 AM - 2 PM

Email address:
contactus@bambooloans.com

Postal address:
1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX

Payment difficulties and complaints

Received a text?

There are a number of reasons we might need to contact you via SMS. If we do, you'll see our message as from +447480559920, or +447897032226. We will never contact you from a different number. If in doubt regarding the legitimacy of a text received from Bamboo, please call or email us instead. Bamboo will NEVER ask you for a loan fee.

Received a suspicious phone call?

We have been made aware of several fraud attempts where consumers are being contacted over the phone and are offered a loan for an upfront fee. Please be aware, Bamboo does NOT charge any upfront fee. If you receive a phone call that you are unsure about, hang up and call us back on 0330 159 6010.

Received a suspicious email?

We are aware of a number of attempted frauds through emails pretending to be Bamboo. Please be aware, we will never contact you from an email address other than @bambooloans.com. If you are unsure, don’t respond. Call us instead on 0330 159 6010. Read more on fraud prevention and staying safe.