Contact us
Our teams are here to help. We operate different business hours for different departments.
If you are an existing customer please log in below to find the best contact details to reach us on including our bank holiday opening hours.
Existing customers
If you already have a loan with us and have a payment related query or want to know your settlement figure.
Call: 0330 159 6010 and select OPTION 2
Click below to find out alternative ways of contacting our servicing teams.
New applications
If you have any questions regarding your online application:
Contact number: 0330 159 6013
Email address:
contactus@bambooloans.com
Opening hours:
Monday – Friday: 9am – 5pm
Saturday: 9am – 2pm
Mailing address:
1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX
To top up your loan or borrow more
If you have any questions regarding your top-up application:
Contact number: 0330 159 6014
Email address:
loyalty@bambooloans.com
Opening hours:
Monday – Friday: 9am – 5pm
Saturday: 9am – 2pm
Mailing address:
1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX
Let’s chat
You can also use our webchat service to speak to one of our agents. Connect using the chat icon at the bottom right corner of your screen.
Opening hours:
Monday: 10am – 5pm
Tuesday – Friday: 9am – 5pm
Received a text?
Received a suspicious phone call?
We have been made aware of several fraud attempts where consumers are being contacted over the phone and are offered a loan for an upfront fee. Please be aware, Bamboo does NOT charge any upfront fee. If you receive a phone call that you are unsure about, hang up and call us back.
Received a suspicious email?
We are aware of a number of attempted frauds through emails pretending to be Bamboo. Please be aware, we will never contact you from an email address other than @bambooloans.com. If you are unsure, don’t respond. Call us instead. Read more on fraud prevention and staying safe.
Payment difficulties and complaints
If you are having any payment difficulties, please click here for help.
All other enquiries can be sent to contactus@bambooloans.com.
Please note that in all cases emails are only checked during office hours.
If you have a complaint, please either call us on 0238 214 0616
or send an email to complaints@bambooloans.com.
Ask Boo
Should you have a query outside of the given opening hours then our Frequently Asked Questions (FAQ) page may provide more immediate answers to our most common queries.
