The UKs Fraud Prevention Service Contact us | General enquiries | Bamboo Loans | Personal Loans

Contact us

Our teams are here to help. We operate different business hours for different departments. If you are an existing customer please log in below to find the best contact details to reach us on.

Existing customers

If you already have a loan with us and have a payment related query or want to know your settlement figure.

Call: 0330 159 6010 and select OPTION 2

Click below to find out alternative ways of contacting our servicing teams.

Find out now

New applications

If you want to apply for a loan:

Contact number: 0330 159 6011
Email address:
customer@bambooloans.com

Mailing address:

1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX

Opening hours are Monday to Friday from 9am to 5pm.

To top up your loan or borrow more

Contact number: 0330 159 6014 
Email address:
loyalty@bambooloans.com

Mailing address:

1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX

Opening hours are Monday to Friday from 9am to 5pm.

Received a text?

There are a number of reasons we might need to contact you via SMS. If we do, you’ll see our message as from ‘Bamboo’ or +447480559920.
We will never contact you from a number other than the above. If in doubt, don’t respond. Call or send us an email instead.

Received a suspicious email?

We are aware of a number of attempted frauds through emails pretending to be Bamboo. Please be aware, we will never contact you from an email address other than @bambooloans.com. If you are unsure, don’t respond. Call us instead. Read more on fraud prevention and staying safe.

Payment difficulties and complaints

If you are having any payment difficulties, please click here for help.

All other enquiries can be sent to contactus@bambooloans.com.

Please note that in all cases emails are only checked during office hours.

If you have a complaint, please either call us on 0330 045 0499
or send an email to complaints@bambooloans.com.

Ask Boo

Should you have a query outside of the given opening hours then our Frequently Asked Questions (FAQ) page may provide more immediate answers to our most common queries.

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