How can we help?
Search our FAQs
Before reaching out, you might want to check our FAQs for quick answers to common questions. We've gathered the most frequently asked queries to help you find what you need without delay.
Ways to contact us
Reach us however suits you best - via message or direct chat.
We safeguard all personal and sensitive data across our group. For more information, please see our privacy policy.
For a quick and convenient way to reach us, send us a WhatsApp. You can message us anytime, 24/7, and we'll pick it up and respond during business hours.
You can reach us on +44 748 055 9920.
WhatsApp us
SMS
If texting is more convenient for you, you can also reach us via SMS. If you message us outside of our business hours, don't worry - we'll get back to you as soon as we're available.
You can reach us on +44 748 055 9920.
Send us an SMS
Chat with us
Bambot, our digital chatbot specialises in answering all your queries. You can chat with it online at any time and if there's a question Bambot cannot answer, it will connect you to an agent who will be happy to assist you.
Just click the chat icon at the bottom right of your screen to get started.
Message our team
If your query isn't urgent or you would prefer to contact us by email, please use our contact form. This ensures your message reaches the right team. Messages are reviewed in office hours only and, we'll get back to you as soon as we can.
Still have a question?
We operate different business hours for different departments.
New applications including top-ups
Open loan accounts
New applications including top-ups
Call 0330 159 6010 and press 1 for our applications team.
Opening hours:
Monday - Friday: 9am to 5pm
Saturday 9am to 2pm
Open loan accounts
Call 0330 159 6010 and press 2 for our servicing team.
Opening hours:
Monday - Thursday: 8am to 6pm
Friday: 9am to 5pm
Saturday: 9am to 2pm
Payment difficulties and complaints
If you are having payment difficulties, please click here for help.
If you have a complaint, please call us on 0238 214 0616 or send an email to complaints@bambooloans.com.
Protect yourself from fraud
When it comes
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we're all ears.
We think our friendly service and speedy application process are top notch. But we want to make sure we stay on top of our game. That's why we encourage honest, independent feedback from all our customers.
