How can we help?
Search our FAQs
Before reaching out, you might want to check our FAQs for quick answers to common questions. We've gathered the most frequently asked queries to help you find what you need without delay.
Ways to contact us
We're always here to help, and there are several convenient ways to get in touch with us. Whether you prefer messaging or speaking directly, we've made it easy to reach out.
For a quick and convenient way to reach us, send us a WhatsApp. You can message us anytime, 24/7, and we'll pick it up and respond during business hours.
SMS
If texting is more convenient for you, you can also reach us via SMS. If you message us outside of our business hours, don't worry - we'll get back to you as soon as we're available.
Chat to us
Bambot, our digital chatbot specialises in answering all your queries. You can chat with it online at any time and if there's a question Bambot cannot answer, it will connect you to an agent who will be happy to assist you.
Just click the chat icon in the bottom right of your screen to get started.
Still have a question?
We operate different business hours for different departments.
New applications including top-ups
Open loan accounts
New applications including top-ups
Call 0330 159 6010 and press 1 for our applications team or send them an email at contactus@bambooloans.com.
Opening hours:
Monday - Friday: 9am to 5pm
Saturday 9am to 2pm
Open loan accounts
Call 0330 159 6010 and press 2 for our servicing team or send them an email at contactus@bambooloans.com.
Opening hours:
Monday - Thursday: 8am to 8pm
Friday: 9am to 5pm
Saturday: 9am to 2pm
From 27th January 2025, our opening hours will be changing. We’ll be open Monday to Thursday from 8:00 AM to 6:00 PM, Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 2:00 PM.
Please note in all cases emails are only checked during office hours.
Payment difficulties and complaints
If you are having payment difficulties, please click here for help.
If you have a complaint, please call us on 02382544129 or send an email to complaints@bambooloans.com.
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