COVID-19 is affecting both our customers and employees, so we appreciate your patience, and ask you to bear in mind that if you do need to call us our wait times may be longer than usual. We want to support you, but to allow us to focus on the customers who need us most, we ask that you help us by only contacting us if your enquiry is really urgent.
Unfortunately due to the COVID-19 pandemic, the response time to your email may be longer than usual. We will try and respond as soon as we can and apologise for any inconvenience this may cause.
We’re here to help
If you already have a loan with us and have a payment related query or want to know your settlement figure.
Call: 0330 159 6010 and select OPTION 2
Click below to find out alternative ways of contacting our servicing teams.
If you want to apply for a loan:
1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX
August bank holiday: closed
Regular opening hours:
Monday to Friday: 9am – 5pm