Contact us

There are many ways to contact us and we will be pleased to hear from you via any method that suits you.

Here at Bamboo we are committed to providing consistent quality service, and work hard to exceed the expectations of our customers.

We’re here to help

New applications

If you have made or want to make a new application:

Contact number: 0330 045 0491
Email address:
customer@bambooloans.com
loyalty@bambooloans.com (Top-ups)

Mailing address:

1st Floor
Grenville House
Nelson Gate
Southampton
SO15 1GX

Opening hours are between 8am and 8pm Monday to Friday and between 9am and 2pm on Saturdays.

Existing customers

If you already have a loan with us:

Contact number: 02920 858 746
Email address:
collections@bambooloans.com

Mailing address:

Brecon House
Caerphilly Business Park
Caerphilly
CF83 3GQ

Opening hours are 8am and 8:30pm Monday to Thursday and between 9am and 5pm on Friday and Saturday.

Other enquiries

If you have a complaint, please send us an email to complaints@bambooloans.com

All other enquiries can be sent to contactus@bambooloans.com

Please note that in all cases emails are only checked during office hours

Ask Boo

Should you have a query outside of the given opening hours then our Frequently Asked Questions (FAQ) page may provide more immediate answers to our most common queries.

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