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Coronavirus X

COVID-19 is affecting both our customers and employees, so we appreciate your patience as our response time is longer than usual. You can find all the help and advice on our Coronavirus guidance page.

Contact us

COVID-19  is affecting both our customers and employees, so we appreciate your patience, and ask you to bear in mind that if you do need to call us our wait times may be longer than usual. We want to support you, but to allow us to focus on the customers who need us most, we ask that you help us by only contacting us if your enquiry is really urgent. Bank holiday

Unfortunately due to the COVID-19 pandemic, the response time to your email may be longer than usual. We will try and respond as soon as we can and apologise for any inconvenience this may cause.

We’re here to help

Existing customers

If you already have a loan with us and have a payment related query or want to know your settlement figure.

Call: 0330 159 6010 and select OPTION 2

Click below to find out alternative ways of contacting our servicing teams.

Find out now

New applications

If you want to apply for a loan:

Contact number: 0330 159 6011
Email address:
customer@bambooloans.com

Mailing address:

1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX

Opening hours:
Monday to Friday: 9am – 5pm

To top up your loan or borrow more

Contact number: 0330 159 6014 
Email address:
loyalty@bambooloans.com

Mailing address:

1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX

Opening hours:
Monday to Friday: 9am – 5pm

Other enquiries

If you have a complaint, please either call us on 0330 045 0499 or send an email to complaints@bambooloans.com

All other enquiries can be sent to contactus@bambooloans.com

Please note that in all cases emails are only checked during office hours

Ask Boo

Should you have a query outside of the given opening hours then our Frequently Asked Questions (FAQ) page may provide more immediate answers to our most common queries.

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