Contact us
Our teams are here to help. We operate different business hours for different departments.
Existing customers
If you are a current customer and require assistance or wish to speak with a team member, please visit our existing customers page for support.
New applications
If you have any questions regarding your online application:
Contact number: 0330 159 6013
Email address:
contactus@bambooloans.com
Opening hours:
Monday – Friday: 9am – 5pm
Saturday: 9am – 2pm
Mailing address:
1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX
To top up your loan or borrow more
If you have any questions regarding your top-up application:
Contact number: 0330 159 6014
Email address:
loyalty@bambooloans.com
Opening hours:
Monday – Friday: 9am – 5pm
Saturday: 9am – 2pm
Mailing address:
1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX
Let’s chat
You can also use our webchat service to speak to one of our agents. Connect using the chat icon at the bottom right corner of your screen.
Opening hours:
Monday: 10am – 5pm
Tuesday – Friday: 9am – 5pm
Received a text?
There are a number of reasons we might need to contact you via SMS. If we do, you’ll see our message as from ‘Bamboo’, +447480559920, or +447897032226.
We will never contact you from a number other than the above. If in doubt, don’t respond. Call or send us an email instead.
Received a suspicious phone call?
We have been made aware of several fraud attempts where consumers are being contacted over the phone and are offered a loan for an upfront fee. Please be aware, Bamboo does NOT charge any upfront fee. If you receive a phone call that you are unsure about, hang up and call us back.
Received a suspicious email?
We are aware of a number of attempted frauds through emails pretending to be Bamboo. Please be aware, we will never contact you from an email address other than @bambooloans.com. If you are unsure, don’t respond. Call us instead. Read more on fraud prevention and staying safe.
Payment difficulties and complaints
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If you are having any payment difficulties, please click here for help.
All other enquiries can be sent to contactus@bambooloans.com.
Please note that in all cases emails are only checked during office hours.
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If you have a complaint, please either call us on 0238 214 0616
or send an email to complaints@bambooloans.com.
When it comes
to your views,
we're all ears.
We think our friendly service and speedy application process are top notch. But we want to make sure we stay on top of our game. That's why we encourage honest, independent feedback from all our customers.