The UKs Fraud Prevention Service Bamboo

What would you like to do today?

Make a payment

  • Make an upcoming or outstanding payment to your loan
  • Pay a lump sum off your loan to reduce your loan term or lower your monthly payment
  • Pay off your loan in full

Change your payment date or method

  • Add your new debit card
  • If you need our bank details, select the chat icon on the bottom right-hand side of your screen and type ‘bank details’ and these details will be provided in the chat window. The reference on your bank transfer should be your Bamboo loan reference number which you can find here. Your reference will start with ‘GC’.
  • Change your payment date

Balance enquiries

Update your details

  • To update your personal details such as your name, address or contact information, please call our friendly team on 0330 159 6015.
  • Our opening hours are Monday to Thursday from 8am to 8pm, Friday from 9am to 5pm and Saturday from 9am to 2pm.

Facing payment difficulties

  • If you are struggling to make your monthly payments, our specialist team are trained to assess your situation and identify a tailored support plan depending on your circumstances. Please call our friendly team on 0330 159 6015.
  • Our opening hours are below.
  • You can find more information on how we can help here.


Call us

If your enquiry is urgent, e.g. about a payment that is due within the next 3 working days, we suggest giving us a call on 0330 159 6015.

Opening hours

Monday – Thursday: 8am-8pm
Friday: 9am – 5pm
Saturday: 9am – 2pm

Let’s chat

You can also chat with our virtual assistant 24/7 for answers to frequently asked questions or be put through to one of our agents if you need further help. Connect using the chat icon at the bottom right corner of your screen.

Live chat opening hours:
Monday – Thursday: 8am – 4pm
Friday: 9am – 5pm

Mail us

You can mail us at the address below:

Mailing address:
1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX