Payment difficulties – what help can I get?
I am currently facing payment difficulties. What help can I get?
If you are experiencing financial difficulties or find yourself affected by the rising cost of living, it is important that you get in touch with us in good time. We will work with you to provide support tailored to your individual circumstances.
What options do you have available?
Depending on your personal or household circumstances we have a number of different options available. We would like to take the opportunity to review your financial circumstances by completing an income and expenditure assessment. From this, we will be able to work with you to agree the most suitable solution tailored to your individual circumstances.
You can find our contact details on our Contact Us page.
What happens during any arrangements I make?
There are many different scenarios, however, as part of our conversation with you, we will explain the next steps, consequences, and how regularly the situation will be reviewed. We would however always encourage you to keep in touch, especially if your situation changes. It is much easier to provide help and support if we maintain regular communication.
What happens at the end of any arrangement we have agreed?
If you are continuing to have payment difficulties and are worried about resuming normal payments, we would encourage you to contact us in good time so we can set up a tailored plan to help you get back on track.
If you can start to make repayments, in full or in part, then it is in your best interest to do so.
Will my credit file be impacted?
Where customers require support, this will be reflected on their credit files in accordance with normal reporting processes. This will help ensure lenders have an accurate picture of the customer’s financial circumstances and reduce the risk of future unaffordable lending.
Managing your account
If you need help managing your loan you can always log in to your Bamboo online account to make a payment, change your password, updated your payment card, change your payment date or pay a sum towards your settlement figure.
For any urgent enquiries, e.g., about a payment that is due within the next three working days, we encourage you to call us. For non-urgent enquiries, you can always send us an email or chat to us via webchat on our website. You can find our contact details on our Contact Us page.
