The UKs Fraud Prevention Service Bamboo

Contact us

Need assistance or have any questions? We are here to help.

Existing customers

If you are an existing customer, the quickest way to manage your loan is by logging into your online account. You can use your online account to:

Live Chat:
Once logged in, you can also use our live chat service to speak to an agent. Our live chat opening hours are:

Monday – Thursday: 8am – 4pm
Friday: 9am – 5pm

Call us:
To speak to us by phone, call 0330 159 6010 and press 2 if you are an existing customer. Our opening hours are:

Monday – Thursday: 8am – 8pm
Friday: 9am – 5pm
Saturday: 9am - 2pm

Log into your account

New customers and top-up applications

Having trouble with your online application? We would love to help. Most questions are already answered in our FAQs, so please take a look for quick assistance.

If you need to speak to our friendly customer service team, call 0330 159 6010 and press 1.

Opening hours:
Monday - Friday: 9am - 5pm
Saturday: 9am - 2pm

Email address:
contactus@bambooloans.com

Postal address:
1st Floor, Grenville House
Nelson Gate, Southampton SO15 1GX

Payment difficulties and complaints