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Ways to contact us
Reach us however suits you best - via message or direct chat.
We safeguard all personal and sensitive data across our group. For more information, please see our privacy policy.
Message our team
If your query isn't urgent or you would prefer to contact us by email, please use our contact form. This ensures your message reaches the right team. Messages are reviewed in office hours only and, we'll get back to you as soon as we can.
For a quick and convenient way to reach us, send us a WhatsApp. You can message us anytime, 24/7, and we'll pick it up and respond during business hours.
You can reach us on +44 748 055 9920.
WhatsApp us
SMS
If texting is more convenient for you, you can also reach us via SMS. If you message us outside of our business hours, don't worry - we'll get back to you as soon as we're available.
You can reach us on +44 748 055 9920.
Send us an SMS
Chat with us
Bambot, our digital chatbot specialises in answering all your queries. You can chat with it online at any time and if there's a question Bambot cannot answer, it will connect you to an agent who will be happy to assist you.
Just click the chat icon at the bottom right of your screen to get started.
Still have a question?
We operate different business hours for different departments.
New applications including top-ups
Open loan accounts
New applications including top-ups
Call 0330 159 6010 and press 1 for our applications team.
Opening hours:
Monday - Friday: 9am to 5pm
Saturday 9am to 2pm
Open loan accounts
Call 0330 159 6010 and press 2 for our servicing team.
Opening hours:
Monday - Thursday: 8am to 6pm
Friday: 9am to 5pm
Saturday: 9am to 2pm
Protect yourself from fraud
Complaints
If you would like to log a complaint, you can send an email to complaints@bambooloans.com.
Alternatively, please call our complaints team on 0238 214 0616.
Signs that can help you spot a scammer
- Promises of easy or free money, especially during financial hardship.
- Encouragement to take out a loan with the promise of quick repayment or high returns.
- Claims of affiliation with the loan company or having an “insider” who can write off your loan.
- Requests to send loan funds to a third party or split the money.
- Pressure to invest in cryptocurrency or other schemes with unrealistic returns.
- Being told to change your name by deed poll to avoid loan repayment.
- Upfront payment requests for loan approval.
- Requests for remote access to your computer or device.
- Requests for sensitive personal information, such as: ID documents, video ID verification or bank login credentials.
- Exclusive communication via WhatsApp, avoiding official channels.
- Use of social media ads promising “get rich quick” opportunities.
- Being targeted due to a good credit score and told you can “make free money.”
- Feeling pressured or rushed, especially if something doesn’t feel right.
Stop. Challenge. Protect.
Before taking out any form of loan please Take Five and consider your circumstances.
STOP – Take a moment to stop and think before parting with money or information.
CHALLENGE – Does it seem legitimate? It is okay to reject, refuse or ignore any request. Only criminals will try and rush you or pressure you for immediate payments.
PROTECT – Contact your bank immediately if you think you have been scammed or you can report it to Action Fraud.
top up
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A top-up loan increases your overall debt and repayment period.
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Make sure the new repayment fits comfortably within your budget.
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The application for a top-up loan involves a full credit check and affordability assessment and will result in another hard search on your credit file.
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A top-up loan may not be the most cost-effective choice for additional borrowing. It is important to carefully assess and compare all available options.
We’re committed to delivering a high‑quality service, though we recognise that things may not always go to plan. If something isn’t quite right, please get in touch with the team managing your account so we can work to resolve the issue as quickly as we can.
If you still feel dissatisfied after speaking with us, or if you’d prefer to speak with our dedicated complaints team straightaway, you can raise a formal complaint.
You can contact us by phone, email, or post. Full information about how we handle complaints - including what happens next and the expected timeframes - is available on our Complaints procedure page.
Our Complaints team can be reached on 0238 214 0616 or by emailing complaints@bambooloans.com.
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