The UK’s Fraud Prevention Service Bamboo

Supporting documents

We have made submitting documents easy and secure.

How do I upload my documents?


Identity verification via Onfido

To verify your identity, you will be asked to scan the required identification documents using our third party tool, Onfido.

  1. Start from your task page: You’ll be prompted to begin the process.
  2. Use your device’s camera: Onfido will scan your ID (e.g., passport or driving licence).
  3. Biometric check: You’ll be asked to take a selfie or short video.
  4. Compatible devices: Desktop or mobile, as long as it has a camera.

This is a quick and secure way to upload your documents and prevent identity fraud. You can find out more about why we use Onfido here.

Uploading supporting documents via the 'Tasks' section

This is for documents like proof of address, bank statements, or other supporting materials.

  1. Log in to your application page.
  2. Go to the ‘Tasks’ section.
  3. Follow prompts: Each task will specify the required document and format.
  4. Upload clear scans or photos: Entire page must be visible, all details should be legible and documents must be dated within the last 3 months.
  5. Status update: Once uploaded, the task will show as ‘In review’.

This helps us verify your information quickly and accurately.

What format should my documents be in?

Here are some examples of which document formats we accept:

We accept:​

  • Documents uploaded using the online tool, Onfido.​
    You will be asked to scan the required documents. This is a two-step process that requires access to your device’s camera to scan the document and verify your identity.​
    Using Onfido helps us prevent identity fraud and keep your account safe, while making the experience fast and convenient for you.​
  • Scans or photographs of original documents that are clear and show the full document

We do not accept:

  • Scans or photographs of a printed PDF document
    If your original document was issued as a PDF (e.g., a council tax or utility bill), please upload the original digital file. Scanned or photographed printouts of such PDFs will not be accepted.
  • Photographs of the document on another screen
  • Screenshots that were taken on a mobile phone or desktop/laptop computer

Supporting documents FAQs

What documents will I need to complete my loan application?

Here is a list of some of the documents you may be asked for.

Why do you ask for face recognition to verify identity? ​

When you apply for a loan, we need to confirm your identity to ensure we’re dealing with the right person. This helps protect you from identity fraud. We do this using Onfido, our trusted identity verification partner.​

You’ll be asked to position your face within a frame so Onfido can perform biometric verification. This involves comparing your facial biometrics with your ID document.

This process is designed to be secure, user-friendly, and compliant with global identity verification standards - helping us prevent fraud while keeping your personal details safe.​

Do I need a camera on my device?​

Yes, you’ll need a camera (webcam or smartphone camera) to complete the identity verification process.​

Do I have to activate my camera?​

Yes, you’ll need to grant access to your device’s camera during verification. The camera will automatically turn off once the process is complete.

What if my device does not have a camera?

Unfortunately, without a camera on your device, you will not be able to complete your online loan application.

What happens to my data after my application?​

Your data is handled securely and in compliance with our privacy notice. For more details, please refer to our Privacy & Terms.

Why was my ID declined?

When submitting your ID, please ensure it is clear, readable, and fulfils all the criteria mentioned during the process.

Here are some useful tips:

  • Hold documents steady when taking the photo so they are not blurry.
  • Make sure all required details are clearly shown. e.g., name, date of birth, expiry date, issue date, ID number, address, etc.
  • The image must show the whole document.
  • Take pictures in a well-lit room.
  • Avoid reflections and glare.
  • Screenshots and photos of screens are not accepted.