The UKs Fraud Prevention Service Complaints | Customer service | Personal Unsecured Loans

Complaints Procedure

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need to know about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. You can contact us by telephone, email or post.

Contact number: 0238 214 0616


Mailing address: 1st Floor, Grenville House, Nelson Gate, Southampton SO15 1GX

Debt advice and money guidance

How to contact us

Contact number: 0238 214 0616


Mailing address:

1st Floor, Grenville House
Nelson Gate
SO15 1GX



Opening hours:

Monday to Friday: 9am and 5pm

Ask Boo

Should you have a query outside of the given opening hours then our Frequently Asked Questions (FAQ) page may provide more immediate answers to our most common queries.

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