The UKs Fraud Prevention Service Complaints | Customer service | Personal Unsecured Loans

Complaints Procedure

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need to know about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. You can contact us by telephone, email or post.

Contact number: 0330 045 0499


Mailing address: Brecon House, Caerphilly Business Park, Caerphilly CF83GQ

Debt advice and money guidance

How to contact us

Contact number: 0330 045 0499


Mailing address:

Brecon House
Caerphilly Business Park
CF83 3GQ



Opening hours:

Monday to Thursday: 8am and 8:30pm
Friday and Saturday:  9am and 5pm

Ask Boo

Should you have a query outside of the given opening hours then our Frequently Asked Questions (FAQ) page may provide more immediate answers to our most common queries.

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