The UKs Fraud Prevention Service Coronavirus (Covid-19) - We're here to support you | Bamboo Loans

COVID-19 Financial help & advice

During these difficult and exceptional times, we are supporting our customers who are facing payment difficulties due to circumstances arising from the Coronavirus pandemic. You might be having unexpected temporary difficulty in making your personal loan payments due to a loss of or reduction in your income (or income of other members of your household). We are here to help.

The FCA published payment holiday guidelines and this guidance has been updated recently. You can read the updated guidance here. 

“While these measures are designed to help you during this difficult time, they may result in increased costs in the longer term. So:

  • think carefully before entering into one of these arrangements,
  • only do so if you need immediate and temporary financial assistance,
  • if you can afford to make some repayments, even if it is a smaller amount than usual, you should continue to do so.

Remember, do not cancel or reduce payments until you’ve contacted your lender. Be as open and transparent as possible with them so that they can offer you the most appropriate support.”

“You can ask for a freeze on repayments for 3 months.  However, interest [may*] continue to build during this period, meaning you pay higher costs in the longer term.”

*Bamboo may need to charge interest.

How we can help

You have very recent concerns, and you have not already requested or been granted any payment holiday or partial payment holiday.

Have not yet had a payment deferral

You have already been granted a payment holiday or a partial payment holiday, which is due to end, and your regular monthly payment is due shortly.

Already had a payment deferral

Managing your account

Our great team are operational but on a much reduced scale. The good news is that our website is fully operational where you can access your account to make paymentschange your password or update your payment card.

We understand that during this period the length of our call waiting times may be frustrating, so we would encourage you to email us if your enquiry is not urgent. However, if your enquiry is urgent, e.g. about a payment that is due within the next two working days, we recommend giving us a call instead. 

You can find out the best contact details to reach us on here.

Coronavirus Scams

Amid the Coronavirus pandemic, there has been a significant increase in the number of scams and frauds being reported. Check out our guide on how to spot and avoid online scams.

Debt advice and money guidance

Managing finances can become overwhelming for some especially due to the current pandemic we are in. It can be tough acknowledging you have a problem but the sooner you seek advice, the better. If you find yourself struggling, please refer to our debt advice and money guidance webpage for help.

Ask Boo

Should you have a query outside of the given opening hours then our Frequently Asked Questions (FAQ) page may provide more immediate answers to our most common queries.

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Rates from 26.9% APR to a maximum of 89.9% APR. Loan terms from 12 to 60 months.