What format should my documents be in?

Here are some examples of which document formats we accept:

We accept:

Documents uploaded using our online tool, Jumio.

You will be asked to scan the required documents using our online tool, Jumio. This is a two-step process that requires access to your device’s camera to scan the document and verify your identity.

This is a quick and secure way to upload your documents and prevent identity fraud. You can find more information on Jumio here.

Scans or photographs or original documents that are clear and show the full document

We don’t accept:

Scans or photographs of a printed PDF document

If the original document you received was as a PDF e.g., a council tax bill or utility bill generated online as a PDF and then saved and printed out, we, unfortunately, will not be able to accept a scan or photograph of that. Any PDF documents should be uploaded in their original form.

Photographs of the document on another screen

Screenshots that were taken on a mobile phone or desktop/laptop computer

For a full list of documents, you might need during your application, please refer to our FAQ.